Returns

Returns

Nippon Auto Spares Ltd Return and Refund Policy Introduction:

This policy details the terms and conditions governing the return and refund of items purchased through our mail order service, official website, or over the telephone. We encourage all our customers to familiarize themselves with these provisions to ensure a seamless shopping experience.

Cancellation Rights under the Consumer Contracts Regulations 2013:

The Consumer Contracts Regulations 2013 protects your rights as a consumer when making purchases from distance sellers. Under these regulations:

• You are granted a cooling-off period of 14 calendar days.

• This period commences the day after you have received the goods.

• Within this timeframe, you have the unmitigated right to cancel the purchasecontract without incurring any penalties.

Notification and Communication:

If you opt to exercise your right to cancel:

• Formal notification must be provided to us in writing.

• You can send this communication to the following address: Nippon Auto Spares Ltd, 346-356 Osmaston Road, Derby DE24 8AG.

• Alternatively, you may choose to email us at sales@nipponautospares.com or info@nipponautospares.com.

Criteria for Returns:

Returns are an inherent part of the shopping experience. However, we set forth specific guidelines to ensure the process remains transparent and fair:

• All returned items must be in their untouched, pristine condition.

• The original packaging, along with any accompanying documentation, must be included.

• Items purchased purely for testing or trial purposes are strictly not eligible for return.

• If there's a claim that an item is faulty, it's mandatory to accompany the return with a diagnostic report. This report, suggesting the fault with the item, must originate from a recognized and authorized mechanical centre.

Return Logistics and Costs:

The return process has its logistics and associated costs:

• The responsibility for the return lies entirely with the customer.

• We regretfully do not provide return labels.

• Initial shipping fees, unfortunately, cannot be refunded.

• You must bear the costs associated with the return and ensure the items reach us safely.

Handling Fees & Deductions:

We value and respect the integrity of our products:

• If any items are returned showing signs of unnecessary use, tampering, or any condition beyond a basic assessment, we reserve the discretionary right to impose a handling fee.

• This fee aims to offset the diminished resale value of the item.

• To obviate any potential deductions, we earnestly request that all returns be in their untouched, original condition.

Refund Process:

Upon the successful receipt and inspection of the returned goods:

• We commit to processing a refund.

• The refund, however, will exclude any initial shipping costs associated with the purchase.

• Depending on the condition of the returned goods, we may, where applicable, provide an exchange or replacement.

• It's pivotal to note that deductions related to handling charges may come into play if the returned item's value is compromised.

Protection of Statutory Rights:

While this policy provides an overview of your rights related to returns and refunds, it's imperative to understand that these clauses in no way impede or affect your statutory rights as a consumer.

Contact Us:

We prioritize open communication and encourage any queries or clarifications. Please don't hesitate to reach out to us:

• UK-based customers: 01332 293 399

• International customers: +44 1332 293399

Your trust and satisfaction are paramount to us. Thank you for choosing Nippon Auto Spares Ltd